TERMS AND CONDITIONS FOR INDIVIDUAL RESERVATIONS

Policies, conditions and terms of room reservation at the STEVEN HOTEL, in compliance with internal guidelines and applicable legal provisions. These policies apply to clients who have purchased an individual accommodation reservation (rooms) at the STEVEN HOTEL.

Data Processing Policy / Click to download

Last updated date: [Include last updated date]

HOTEL STEVEN, hereinafter referred to as "the Data Controller," recognizes the importance of protecting the privacy and rights of Personal Data Holders, in compliance with Law 1581 of 2012, Decree 1377 of 2013 and other applicable regulations. This Policy establishes the guidelines and principles under which the Processing of Personal Data will be carried out.
This policy applies to all Personal Data that is subject to Processing by HOTEL STEVEN, whether of clients, employees, suppliers, or any natural person whose data is collected and processed in the development of the hotel's activities.
This Policy is mandatory and strict compliance by the following people:

• Legal representatives of HOTEL STEVEN.

• STEVEN HOTEL workers.

• Contractors and third parties who act on behalf of HOTEL STEVEN or who provide their services to it, under any type of contractual modality, under which there is Processing of Personal Data.

• Shareholders and tax auditors.

• Other people established by law

Failure to comply with this Policy will give rise to labor, criminal or civil sanctions, depending on the case.
In accordance with current legislation on the matter, the following definitions are adopted:

Owner: natural person whose Personal Data is the subject of Processing.

Authorization: Prior, express and informed consent of the Owner to carry out the Processing of Personal Data.

Database: Organized set of Personal Data that is subject to Treatment.

Personal data: Any information linked or that can be associated with one or several specific or determinable natural persons.

Public data: It is data that is not semi-private, private or sensitive. Among others, data relating to the marital status of people, their profession or trade and their status as a merchant or public servant are considered public data. Due to its nature, public data may be contained, among others, in public records, public documents, official gazettes and bulletins, and duly executed judicial rulings that are not subject to confidentiality.

Sensitive Data: Sensitive data is understood to be data that affects the privacy of the Owner or whose improper use may lead to discrimination, such as data that reveals racial or ethnic origin, political orientation, religious or philosophical convictions, membership in unions, social organizations, of human rights or that promote the interests of any political party or that guarantee the rights and guarantees of opposition political parties as well as data related to health, sexual life and biometric data.

Semi-private data: It is data that is neither intimate, reserved, nor public and whose knowledge or disclosure may be of interest not only to its Owner but to a certain sector or group of people or society in general, such as: Databases that contain Information financial, credit, commercial, services and that from third countries.

Private data: It is personal data that, due to its intimate or reserved nature, is only of interest to its owner and for its processing requires your prior, informed and express authorization. Databases containing data such as personal telephone numbers and emails; employment data, on administrative or criminal infractions, administered by tax administrations, financial entities and managing entities and common Social Security services, databases on asset or credit solvency, databases with sufficient information to evaluate the personality of the owner, databases of those responsible for operators that provide electronic communication services.

Data Processor: Natural or legal person, public or private, who, by themselves or in association with others, carries out the Processing of Personal Data on behalf of the Data Controller.

Responsible for the Treatment: Natural or legal person, public or private, who alone or in association with others, decides on the Database and/or the Processing of Personal Data.

Responsible for managing databases: Collaborator in charge of controlling and coordinating the proper application of data processing policies once stored in a specific database; as well as to put into practice the guidelines issued by the Data Controller and the Data Protection Officer.

Data Protection Officer: This is the natural person who assumes the function of coordinating the implementation of the legal framework for the protection of personal data, who will process the requests of the Owners, for the exercise of the rights referred to in Law 1581. of 2012.

Treatment: Any operation or set of operations on Personal Data, such as collection, storage, use, circulation or deletion.

Transfer: The transfer of Personal Data takes place when the Controller and/or Person in Charge of the Processing of Personal Data, located in Colombia, sends the information or Personal Data to a recipient, who in turn is Responsible for the Treatment and is located within or outside the country.

Transmission: Processing of Personal Data that involves the communication of the same within or outside the territory of the Republic of Colombia when its purpose is to carry out a Processing by the Processor on behalf of the Controller.

Privacy Notice: Verbal or written communication generated by the Data Controller, addressed to the Owner for the Processing of their Personal Data, through which they are informed about the existence of the information processing policies that will be applicable to them, the form to access them and the purposes of the Treatment that is intended to be given to the Personal Data.
Inform your early departure one day in advance of the new departure date, so that the hotel can have the room available for sale.

If information is not obtained, the guest will be charged for the night(s).

Charge 100% of unused nights for group reservations. Does not apply to individual reservations, except in High Season periods
Subject to availability.

Until (1:00 p.m.): no charge.

Between (1:00 p.m.) and (6:00 p.m.): 50% of the stay rate purchased is charged for the guest's stay.
Pets with a maximum weight of up to 10 kg are allowed, as long as they have all their vaccination documents and other documents up to date. To ensure the comfort and safety of all our guests, we ask pet owners to comply with the following conditions:

Maximum Weight: Pets must not exceed 10 kg.

Documentation: Present updated pet health and vaccination documents at check-in.

Responsibility: Owners are responsible for the behavior of their pets during their stay at the hotel.

Restricted Areas: Pets are prohibited from entering specific areas of the hotel, such as restaurants and common areas designated for non-smoking.

Damage: In the event of damage to the premises or disruption to other guests, the hotel reserves the right to take necessary measures, including additional charges for cleaning or repair.

Care and Supervision: Owners are expected to properly care for their pets and supervise them at all times.

Pet Limit: A maximum of one pet is allowed per room.

Prior Notification: It is recommended that the hotel be notified in advance of the presence of a pet during the reservation process to ensure availability of suitable rooms.

These conditions are essential to maintain a harmonious environment for all hotel guests. Any violation of these policies could result in restriction of the pet's access or additional charges.
Do not allow dishonest conduct or practices that would undermine business integrity; such as, for example, offering or accepting gifts, invitations, or other types of incentives that may reward or influence you to take or refrain from taking any commercial or legal action, or when you intentionally hide, alter, falsify or omit information for your own benefit or for the benefit of others, or the incursion into possible conflicts of interest that could put personal priorities before collective ones; promoting a culture of ethics, transparency and rectitude in the development of activities.
In accordance with the provisions established by law, our Hotel has spaces and environments free of tobacco smoke. Consequently, the guest accepts as an obligation to refrain from smoking in the spaces, areas and environments that are demarcated as smoke-free spaces, as well as in closed spaces, such as rooms, hallways, restaurants, lounges and others. In the event that the guest fails to comply with this obligation, they agree to pay a penalty equivalent to $0000 for failure to comply with their obligations.
Become aware of and commit to the fight against Money Laundering and the Financing of Terrorism – ML/FT, putting all efforts to prevent the company from being involved in illicit acts, not only for reasons of loyalty but also for reasons of ethics. and legality, in compliance with a policy in accordance with legal regulations. Thus, then, the client declares under the seriousness of an oath, which is understood to be taken with the signing of the contract, that the resources that make up his assets do not come from money laundering, financing of terrorism, drug trafficking, illegal raising of money and in general from any illegal activity; Likewise, it states that the resources delivered or that will be delivered as consideration for the services offered by the hotel come from legal activity. For the purposes of the above, the client expressly authorizes the hotel to consult the lists, information systems and databases that may be applicable and if any report is found, the hotel will proceed to carry out the contractual and/or legal actions that may be required.

correspond. The client undertakes to carry out all the necessary activities or procedures, aimed at ensuring that its partners, administrators, contractors, clients, suppliers, employees, etc., and/or their resources, are not related to or come from illicit activities. , particularly, of those previously stated. These behaviors will give rise to the legitimate termination of the lodging contract by the hotel operator.
When you book our services throughwww.hotelsteven.com or emails with the domain hotelsteven.com, you may exercise the right of withdrawal no later than five business days from the purchase confirmation. The withdrawal will not apply for reservations whose arrival date is before five days. To retract, send an email toaaaa@hotelsteven.com if you made your purchase through the website. The refund of the money will be made without deductions of any kind, by bank deposit in the name of the owner of the reservation or by reversal to the credit card used for the purchase, depending on the payment method used, within 30 calendar days following the exercise of retraction.
I declare that the economic and/or physical resources do not come from and will not be used for illicit activities contemplated in the Colombian Penal Code or in any regulation that modifies or adds to it.
I authorize HOTEL STEVEN to process my personal data, which has been delivered through various marketing channels such as websites, call centers, among others. The hotel informs that personal data will be kept with special care, in accordance with those established in Law 1266 of 2008, Law 1581 of 2012, Decree 1377 of 2013 and other regulations that modify, regulate or expand the regulation on the matter, as well as what is contemplated in the Privacy Policy and Personal Data Processing Manual of HOTEL STEVEN, which can be consulted at the following link: HERE.

These terms are a general guide and may vary. By making a reservation, you agree to these terms and conditions. Consult the hotel reception for any questions or clarifications.

Last updated date: [Include last updated date]