top of page

NAVIGATION DATA POLICY  / COOKIES

Under the regulatory framework of the Constitution, Law 1581 of 2012, Decree 1074 of 2015 Chapter 25 and Chapter 26 compilations of the decrees:  Decree 1377 of 2013, Decree 886 of 2014. Law 1266 of 2008 “By which the general provisions of Habeas Data are dictated.” and Administrative acts issued by the Superintendency of Industry and Commerce. HOTEL STEVEN makes its Navigation Data/Cookies Policy available to users and information holders, under the following terms:

 

 

​

Browsing Data Policy / cookies / Click to download

​

​

Last updated date: [Include last updated date]

  • Facebook
  • Black Instagram Icon
  • WhatsApp

  • This Navigation Data/Cookies Policy establishes the guidelines under which HOTEL STEVEN, located in Buenaventura, Valle del Cauca, Colombia, through the website, through cookies, collects information from visitors to store and retrieve information. on the navigation carried out from said equipment, which allows improving the services offered.

  • This policy applies to all activities and processes for collecting browsing data or cookies carried out by HOTEL STEVEN on its website. It is designed to inform users about the use of cookies and how they can manage their preferences in this regard.

     

    The principles and provisions contained in this Policy will apply to browsing data or cookies that are in the custody of HOTEL STEVEN. All organizational processes of HOTEL STEVEN that involve navigation data or cookies must be subject to the provisions of this document.

    • Political Constitution of Colombia

    • Law 1581 of 2012

    • Decree 1074 of 2015 Chapter 25 and Chapter 26 compilations of the decrees:

      • Decree 1377 of 2013

      • Decree 886 of 2014

    • Law 1266 of 2008 “By which the general provisions of Habeas Data are dictated.”

    • Administrative acts issued by the Superintendence of Industry and Commerce.

  • This Policy is mandatory and strict compliance by the following people:

     

    • Legal representatives of HOTEL STEVEN.

    • STEVEN HOTEL workers.

    • Contractors and third parties acting on behalf of HOTEL STEVEN or providing services to it, under any type of contractual modality, under which there is processing of navigation data or cookies.

    • Shareholders and tax auditors.

    • Other people established by law.

  • A cookie is a small file that is stored in the user's browser when they visit a website. Cookies allow the website to remember the user's actions and preferences over time. They can be used to authenticate, track user sessions, and store specific information about user preferences. The use of the concept “cookie” in this policy also refers to similar technologies that allow data to be stored and retrieved on a device, for example Local Shared Objects (or Flash Cookies) and Web Beacons (or Bugs).

     

    Through cookies, websites remember information about users' visits, which helps provide a better and safer browsing experience. Cookies are associated with both anonymous users (those who visit web pages without identifying themselves or registering) and those who do register on the web page. Cookies can be “session” cookies that will be deleted at the end of the session with the website, or “persistent” cookies that will remain on your computer for a specific period of time, defined by the person responsible for the cookie.

     

    On the other hand, cookies are not a virus or any other type of malicious program that can damage user devices. Additionally, cookies cannot delete or read information from the users' computer or device.

     

    HOTEL STEVEN and the third parties with whom it contracts services for the use of cookies, are the only ones who will be able to access the information stored in the cookies that have been installed on the user's computer. The information stored in cookies cannot be read by other users, nor will they be able to access it.

  • HOTEL STEVEN uses cookies on its website for the following purposes:

     

    Improve the user's browsing experience.

    Compile statistical data about the use of the website.

    Customize content and offers based on user preferences.

    Facilitate the functionality of the site and its use.

  • Hotel Steven may use both its own and third-party cookies on its website. These cookies can be:

     

    Session cookies: they are deleted when you close the browser.

    Persistent cookies: they remain on the user's device for a certain time.

    Technical cookies: necessary for the basic functioning of the website.

    Analysis cookies: used to collect information about the use of the site.

    Advertising cookies: used to show relevant advertisements to the user.

  • Users have the ability to manage cookie preferences through their browser settings. They can accept, reject or delete cookies at any time. However, disabling certain cookies may affect the functionality of the website.

    • These technologies (Clear GIFs, pixel tags and others) allow HOTEL STEVEN to recognize Customer preference information, track transactions and facilitate the effective administration of the HOTEL STEVEN website. Clear GIFs are small graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on a user's computer hard drive, Clear GIFs are embedded invisibly on web pages. HOTEL STEVEN or the third party it contracts may use Clear GIFs (also known as web beacons, web bugs or pixel tabs), in relation to the Website and the services that, among other things, allow for tracking activities. of visitors, help HOTEL STEVEN manage content and compile statistics on usage. HOTEL STEVEN or the third party it contracts may also use Clear GIFs in HTML email messages sent to Clients to help HOTEL STEVEN track response rates to emails via email and track whether their Email messages are forwarded.

  • The HOTEL STEVEN website collects user statistical information by storing cookies on the visitor's hard drive. To collect this information and subject it to statistical processing, Google Analytics services are used; This implies that the collection and storage of the indicated information (hereinafter, the procedures) is carried out through “cookies” directly between the user's browser and the Google Analytics server. When the user connects again to the HOTEL STEVEN website, the aforementioned server will recognize the number stored in the “cookie”, as indicated, providing the aforementioned anonymous information. The procedures are managed and controlled exclusively by Google Analytics.

     

    If you wish to know the privacy statement and privacy and cookie policies of Google Analytics, you can do so at this address:Google Support

     

    HOTEL STEVEN may share information obtained through cookies with external persons or third parties (allies, clients, suppliers or companies linked to HOTEL STEVEN), in order to improve usability and services to the user. Likewise, the information received through cookies will be used by HOTEL STEVEN and the above third parties, for the purposes described in this document.

  • Hotel Steven reserves the right to modify this policy at any time. Changes will be posted on the website to inform users of updates.

  • The user can disable both the installation of cookies and their use by HOTEL STEVEN. To disable the installation and use of cookies, the user must carry out the procedure by browser as indicated below:

     

    • • Internet Explorer: Tools -> Internet Options -> Privacy -> Setting. For more information, you can consult: Microsoft Support

    • • Mozilla Firefox: Tools -> Options -> Privacy -> History -> Custom settings. For more information, you can consult: Mozilla Support

    • • Google Chrome: Settings -> Show advanced options -> Privacy -> Content settings. For more information, you can consult: Google Support

    • • Safari: Preferences -> Security. For more information, you can consult: Apple Support

     

    Additionally, there are other third-party tools, available online, that allow users to detect cookies on each website they visit and manage their deactivation, for example:

    • • Ghostery: Ghostery

    • • Vanilla Cookie Manager: Google Support

  • If you delete or deactivate cookies, it is possible that some functions of the HOTEL STEVEN website will not be available for use or that its operation may not be optimal, you may lose or affect some functionalities of the site, such as:

     

    • Being able to enter the HOTEL STEVEN website without having to indicate your username and password each time, this will save you time and allow you to use features such as newsletters, alerts, saved news, among others.

    • Access to content without restriction within the HOTEL STEVEN website

    • Speed in the use of any service within the HOTEL STEVEN website

  • HOTEL STEVEN may hire third parties in charge of storing and obtaining information through cookies, or who include cookies within the HOTEL STEVEN website, people who may be located within Colombia or abroad. Likewise, you may deliver to third parties the information obtained from cookies to create user profiles, offer personalized campaigns, without the above implying the delivery of personal information. The information obtained through these cookies, referring to the user's equipment, may be combined with your personal data only if you are registered on the HOTEL STEVEN website.

     

    To ensure the protection of privacy and confidentiality of information, the Website includes measures such as data encryption, automatic session closure due to inactivity and automatic blocking of unauthorized access. Access to a user's online account requires a password to ensure the confidentiality and security of the information.

  • This Policy contains the necessary information that every user of the website should know about the use of cookies made by HOTEL STEVEN or the third parties it contracts. HOTEL STEVEN may modify this document at any time and without prior notice to keep it current and updated. Due to the above, we recommend that users review the date of preparation or update thereof, which is established at the end of this document.

     

    To exercise the rights conferred by the law applicable to each Client, the Client can make their request to the following email address:customerservice@hotelsteven.com, and HOTEL STEVEN will follow the corresponding legal procedures.

  • For questions or concerns regarding this Browsing Data/Cookies Policy, users may contact Hotel Steven through the contact details available on the website.

Last updated date: [Include last updated date]

bottom of page